What's the deal with this new support thing?
Newsvine Support's a big improvement on our customer service solution. Actually, our 'customer service solution' before was mostly Newsviners teaching each other how Newsvine worked, and staff replying to emails individually.
With Newsvine Support, we're going to create and update a thorough and helpful Knowledge Base - a FAQ, basically - and have lots of discussions about Newsvine. You can make discussions private or public.